Delivery Policy

At mincrochets, we’re committed to providing a smooth, transparent, and thoughtful shopping experience. Whether you’re purchasing one of our handmade physical items or downloading a digital crochet pattern, we want you to know exactly what to expect.

🧶 Digital Patterns (Instant Downloads)

How It Works

  • Once your purchase is complete, you’ll receive an email with a download link to your pattern(s).

  • Downloads are delivered instantly. Please check your spam/junk folder if you don’t see the email within a few minutes.

Returns & Refunds

Because digital patterns are instant downloads, we do not accept returns or exchanges.

Refunds – Case by Case

We stand behind the quality of our patterns. However, if you:

  • Did not receive your download

  • Encountered a technical issue with the file

  • Found a clear error in the pattern affecting usability

Please contact us at [email protected] within 7 days of purchase. We’ll do our best to resolve the issue or offer a refund if appropriate.

🛠️ All refund requests for digital items are reviewed individually, with care.

🤝 Contact & Support

Need help? Have questions?

Our friendly support team is here to assist you.

📧 [email protected]

We genuinely appreciate your trust and support. Thank you for shopping with mincrochets — where handmade care meets digital creativity. 💛